Contacting IT

Contacting IT

Main support hours 

Main support hours for IT support are Monday-Friday, 6am-6pm CT. 
  1. Abdo Support Portal support.abdosolutions.com 
    1. Support articles
    2. Tickets
    3. Chat
  2. Email (ITsupport@abdosolutions.com) 
  3. Phone Call (search for “help” in Zoom) or call 952.939.3217 

Afterhours 

Limited IT support is available outside of main support hours (6 p. m. to 12 a. m. Central Time Weekdays and 7 a. m. to 12 a. m. on Weekends). You can submit a ticket as normal for requesting assistance, as tickets are periodically monitored afterhours. During Busy Season (Feb --> April 15th), tickets are actively monitored from 9 a. m. (Central time) till 12 p. m.

If you experience an issue outside of the main support hours, start with self-help:
  1. Look at Abdo Connect to see if an outage/issue was reported
  2. Go through Abdo Support Portal to see related articles 

If you have an emergency that can't wait and isn't resolved with self-help resources, you can call the IT Helpdesk number to reach the IT on-call. 

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