Contacting IT

Contacting IT

Main support hours 

Main support hours for IT support are Monday-Friday, 6am-6pm CT. 
  1. Abdo Support Portal support.abdosolutions.com 
    1. Support articles
    2. Tickets
    3. Chat
  2. Email (ITsupport@abdosolutions.com) 
  3. Phone Call (search for “help” in Zoom) or call 952.939.3217 

Afterhours 

Limited IT support is available outside of main support hours. You can submit a ticket as normal for requesting assistance, as tickets are periodically monitored afterhours.

If you experience an issue outside of the main support hours, start with self-help:
  1. Look at Abdo Connect to see if an outage/issue was reported
  2. Go through Abdo Support Portal to see related articles 

If you have an emergency that can't wait and isn't resolved with self-help resources, you can call the IT Helpdesk number to reach the IT on-call. 

    • Related Articles

    • Accessing your Abdo Support Portal account

      Signing into the Abdo Support Portal gives you useful access to view your tickets and additional knowledge articles.  Setting up an Abdo Support Portal account  The Abdo Support Portal runs on Zoho. NOTE: Zoho is a platform used by other parts of the ...

    • Article Requests

      See something that needs to be updated? Wish there was a guide for configuring certain settings? Something else that IT could help you with? There are a couple of different ways to make article requests on the Abdo Support Portal.  The like/dislike ...

    • FAQs

      Your feedback and ideas of helpful tips will be used to create helpful instructional materials and references as we keep moving forward in using our new IT environment. Thank you for your patience. Cloud Q: How do I log into the cloud? A: Please see ...

    • Editing Bookmarks and Creating Shortcuts in Chrome

      *These guides use the Abdo Support Portal as an example, but the steps can be used with any website or existing bookmark! Editing Bookmarks             Creating a Shortcut *Please note: You must complete these steps after navigating to the website ...

    • LastPass Families as a Benefit

      Your LastPass account with Abdo includes a FREE LastPass Families account. Taking advantage of this perk outside of work is encouraged and completely voluntary. The increased security of your personal accounts and information not only benefits you, ...