If your phone is lost or stolen

·         Contact IT as soon as you can so we can remove it as an MFA option and wipe any Outlook/Office 365 data from the device. 

·         If you have your Zoom phone added as secondary MFA option, you can use this option to login to cloud by having it call your Zoom phone until you get a new phone. 

·         For LastPass, we will remove the MFA requirement until your phone is found or replaced.  When you do find or replace it, please let us know and we will enable it again.

If you forgot your phone

·         If you forgot your phone or know it's probably hiding in the couch somewhere but need to get some work done, you can use the secondary MFA option above to login to the cloud using your Zoom phone until the mobile phone is found.

·         If you need to get into LastPass you will need to contact IT.  We will remove the MFA requirement until your phone is found or replaced.  When you do find or replace it, please let us know and we will enable it again.

If you got a new phone

·         Most likely when you get a new phone the LastPass and Microsoft Authenticators will need to be set up again.  If your phone number hasn’t changed, and you have it added as a secondary MFA method you can login to LastPass or the Cloud using those options (You can only use Zoom phone as secondary method for the cloud.  LastPass can only text your cell phone number as a secondary option). To remove the old MFA method and add in your new MFA method:

1. Go to https://mysignins.microsoft.com/security-info
   
2. Delete the sign in information for your old phone Authenticator
   
1. 
   
1. If it refuses deletion, temporarily change the Default sign-in method to something else from the button above the list
3. Click the "+ Add Sign-In Method" 
   
4. Choose Authenticator App and follow the prompts to scan the QR code with your new phone.
   
5. Change the Default Sign in method to be the Microsoft Authenticator App (Click the "Change" right above the "Add Sign-in method" button you used earlier)
   
1. 
   

·        If you plan on factory resetting your old phone, no extra steps are needed to remove your account from your old phone.  If you don’t plan on factory resetting it, please go into Teams, Outlook, etc. apps and sign out/remove your Abdo accounts.

1. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40
   

1. https://support.lastpass.com/help/how-do-i-enable-cloud-backup-for-the-lastpass-authenticator-app
   
2. https://support.abdosolutions.com/portal/en/kb/articles/lp-account-recovery