Q: What is the Abdo Support Portal?
A: The Abdo Support Portal is a place where you can access support from Abdo's team of Sage Intacct Specialists. This support portal is a valuable tool for self-help and requesting help if you can't fix the issue on your own or with the help of someone else.
Q: How do I log into the Abdo Support Portal?
NOTE: If you have a Zoho account with another group, you will need to register for a new account with Abdo.
Q: When and why should I log into the Abdo Support Portal?
A: You should log into the Abdo Support Portal when you need to view all of your tickets and additional knowledge articles. The Abdo Support Portal allows you to respond to tickets directly from your email inbox, so logging into the Abdo Support Portal is not always required to respond to a ticket.
Q: Why can't I see more articles?
A: For security, any articles that go beyond generic use of widely-used applications are limited to registered users. In order to see the full list of articles, please
log into the Abdo Support Portal.
Q: How do I request an addition or change to support articles?
A: There are a couple of different ways to make article requests on the Abdo Support Portal.
- The like/dislike buttons. If you think an article does a good job of addressing the issue, click on the like button at the bottom of the article. If you think that an article misses the mark, click on the dislike button - when you do this, you will be prompted to give specific feedback on how we can improve the article to better address an issue or topic. Submitting feedback on an article creates a ticket for our team to address it.
- Community discussions. If you want to engage in a public discussion where others in the firm can collaborate regarding an issue or an idea, post a topic on the community forum in the Abdo Support Portal. Only registered users can post topics and comments, so please log into the Abdo Support Portal to participate in a community discussion.
- Submit a ticket. You can always submit a ticket through the Abdo Support Portal to request that a support article be created or changed. Our goal is to have a good library of resources for common issues and procedures to better support you.